RETURN POLICY

Overview

At Marylary, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we have established a comprehensive return policy to facilitate a smooth and hassle-free return process.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Items must be returned within 30 days of receipt.
Items must be unused, in their original condition, and with all tags attached.
The original receipt or proof of purchase must be provided.

Return Process

Initiate Return: Contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
Prepare Your Return: Securely pack the items in their original packaging, if possible. Ensure that all tags are intact and include the original receipt or proof of purchase in the package.

Return Shipping Costs

The buyer is responsible for all return shipping costs. These costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Please allow 5-10 business days for the refund to appear in your account.

Conditions for Refunds

Items must be returned in their original condition with all tags attached.
Refunds will not include the original shipping cost.
Any promotional items received as part of the purchase must also be returned.

Exchanges

For exchanges due to size or color, please contact our customer service team at [email protected]. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued according to our refund policy.

Non-Returnable Items

Certain items are non-returnable for hygiene reasons, including but not limited to:

Underwear
Swimwear
Final sale items

Non-returnable items will be clearly marked on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and details of the product. We will arrange for a replacement or refund promptly.

Tracking Your Return

After shipping your return, please provide us with the tracking number to help us monitor the return and ensure timely processing.

Taxes and Duties

Any applicable taxes and duties on returns are the responsibility of the buyer and are not covered by Marylary.

Customer Support

For any questions or further assistance regarding your return, please contact our customer service team at [email protected]. We are here to help you with any concerns or queries.

Return Address

UNIT 710,7/F.,KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN,HONG KONG

Commitment to Customer Satisfaction

At Marylary, your satisfaction is our top priority. We value your feedback and continually strive to enhance our products and services. Please share any comments or suggestions with us.

Thank you for choosing Marylary. We appreciate your business and look forward to serving you again.